Many users have been reporting that the newly released Windows 8.1 Update has failed to install on their Windows 8.1 computers. In this post we will see some generic and specific ways to try and troubleshoot this problem.
Windows 8.1 Update package KB2919355 introduces several new features. It includes usability improvements, extended mobile device management and improved hardware support. In Windows Server 2012, this package also enables support clustering configurations for hosts.
You will need to install this update in order to receive all future updates!
First, you need to note down the error code which is shown during the failed installation. Most have been reporting error codes 0×80070020, 0×80073712, 0×80070002, 0×80070003, 0x800F0923, 0x800F0922 and 0x800f081f to Microsoft.
Additional information about Error Code 0×80070020 is as follows:
If this update will not install, you can try these suggestions and see if they help you. But before you begin, it might be a good idea to uninstall any third-party customization software you may have installed, reverse any system changes you may have made – like relocating your user files or user profiles to another drive and disable your security software, temporarily.
Windows 8.1 Update will not install automatically on metered networks. If you have Automatic Update turned on and are on metered connections you may see a notification Windows Update couldn’t install the updates automatically. It is recommended that you connect to an un-metered connection or public Wi-Fi connection and then check for and install the Windows 8.1 Update.
Also ensure that the Servicing Stack KB2919442 is installed on your computer, as it is a prerequisite for Windows 8.1 Update. It should therefore first be installed on your system before your attempt to install Windows 8.1 Update or KB2919355. Go get it here if your computer does not have it.
1] If your Windows 8.1 Update has failed to installed, you need to clean up the corrupted installation. To do this, you can make use of the built-in Deployment Image Servicing & Management or DISM.exe tool.
Open command prompt as administrator, type the following and hit Enter:
If you do see it, then it may mean that it has been installed or that the installation is corrupted. In this case see if you can uninstall it via the Control Panel > Installed Updates. If you cant, then proceed.
What you need to do now is type the following and hit Enter.
source http://www.thewindowsclub.com/windows-8-1-update-fails-to-install
Most Windows 8.1 or Windows RT 8.1 users with Microsoft's Windows Update service turned on will have received the update, which installs automatically. However, other users not using that service, or who have experienced update problems, may have to install Windows 8.1 Update through the Windows Store app on their machines. The update mostly adds improvements benefitting keyboard and mouse users.
If the Windows 8.1 Update doesn't get installed on a Windows 8.1 machine, future operating system security patches won't be delivered to that machine. However, today's deadline doesn't apply to Windows 8 users, who have until Jan. 12, 2016 to move to Windows 8.1, which will ensure that they continue to get OS security patches.
Windows 8.1 Update is somewhat different from a traditional update from Microsoft in that it changes the OS's features. In addition, the update sets a new service "baseline" for the OS. Future patches from Microsoft after June 10 will target Windows 8.1 Update, not Windows 8.1, going forward.
The June 10 deadline to install the update was extended from Microsoft's original specification of May 13 for consumers. Organizations have a longer leeway to install it, with a deadline of August 12.
Users updating Windows 8.1 who have existing Windows Store Apps (formerly known as "Metro" apps) on the system will have to reinstall those apps. They won't necessarily have to install their Desktop apps, though. The update performs a precheck to see if the desktop apps will run on Windows 8.1 Update, and will suggest measures to take, if any, to get them ready.
The update takes 30 minutes to "several hours" to download, depending on the Internet connection, but it also requires a reboot, which can take from 20 minutes to an hour to complete, according to Microsoft's estimate. Microsoft recommends backing up a system's files and apps before applying the update, according to a help article.
The Windows 8.1 Update is described by Knowledge Base article KB 2919355. Microsoft required a "servicing-stack update" as a prerequisite for installing the update, which is described in Knowledge Base article KB 2919442.
Microsoft points out some known install issues that people may encounter in this help article. Users could be experience problems from missing or damaged files needed by Windows Update (error code 0x80073712), incompatible software drivers (error code 0x800F0923) or connection problems to the Windows Update servers (error code 0x800F0922).
from : http://redmondmag.com/articles/2014/06/10/windows-8-update-deadline.aspx
Windows 8.1 Update package KB2919355 introduces several new features. It includes usability improvements, extended mobile device management and improved hardware support. In Windows Server 2012, this package also enables support clustering configurations for hosts.
You will need to install this update in order to receive all future updates!
First, you need to note down the error code which is shown during the failed installation. Most have been reporting error codes 0×80070020, 0×80073712, 0×80070002, 0×80070003, 0x800F0923, 0x800F0922 and 0x800f081f to Microsoft.
Additional information about Error Code 0×80070020 is as follows:
Dec Error Code: -2147024864
Error String: STIERR_SHARING_VIOLATION
Error Description: The process cannot access the file because it is being used by another process
Windows 8.1 Update fails to install
Windows 8.1 Update is shown as Important, when you open Windows Update, yet it is unchecked by default. You have to check it in order to install it. Moreover, if you are on a metered network, Windows 8.1 Update will not install automatically even if you have Automatic Update turned on. You will have to to connect to an un-metered connection or public Wi-Fi connection to install the update.If this update will not install, you can try these suggestions and see if they help you. But before you begin, it might be a good idea to uninstall any third-party customization software you may have installed, reverse any system changes you may have made – like relocating your user files or user profiles to another drive and disable your security software, temporarily.
Windows 8.1 Update will not install automatically on metered networks. If you have Automatic Update turned on and are on metered connections you may see a notification Windows Update couldn’t install the updates automatically. It is recommended that you connect to an un-metered connection or public Wi-Fi connection and then check for and install the Windows 8.1 Update.
Also ensure that the Servicing Stack KB2919442 is installed on your computer, as it is a prerequisite for Windows 8.1 Update. It should therefore first be installed on your system before your attempt to install Windows 8.1 Update or KB2919355. Go get it here if your computer does not have it.
1] If your Windows 8.1 Update has failed to installed, you need to clean up the corrupted installation. To do this, you can make use of the built-in Deployment Image Servicing & Management or DISM.exe tool.
Open command prompt as administrator, type the following and hit Enter:
Dism /Online /Get-PackagesYou will get a list of packages. Since KB2919355 has not been successfully installed on your computer, you wont see it, but you can see it installed on my 64-bit system.
If you do see it, then it may mean that it has been installed or that the installation is corrupted. In this case see if you can uninstall it via the Control Panel > Installed Updates. If you cant, then proceed.
What you need to do now is type the following and hit Enter.
DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14This was for 64-bit version of Windows
source http://www.thewindowsclub.com/windows-8-1-update-fails-to-install
Most Windows 8.1 or Windows RT 8.1 users with Microsoft's Windows Update service turned on will have received the update, which installs automatically. However, other users not using that service, or who have experienced update problems, may have to install Windows 8.1 Update through the Windows Store app on their machines. The update mostly adds improvements benefitting keyboard and mouse users.
If the Windows 8.1 Update doesn't get installed on a Windows 8.1 machine, future operating system security patches won't be delivered to that machine. However, today's deadline doesn't apply to Windows 8 users, who have until Jan. 12, 2016 to move to Windows 8.1, which will ensure that they continue to get OS security patches.
Windows 8.1 Update is somewhat different from a traditional update from Microsoft in that it changes the OS's features. In addition, the update sets a new service "baseline" for the OS. Future patches from Microsoft after June 10 will target Windows 8.1 Update, not Windows 8.1, going forward.
The June 10 deadline to install the update was extended from Microsoft's original specification of May 13 for consumers. Organizations have a longer leeway to install it, with a deadline of August 12.
Users updating Windows 8.1 who have existing Windows Store Apps (formerly known as "Metro" apps) on the system will have to reinstall those apps. They won't necessarily have to install their Desktop apps, though. The update performs a precheck to see if the desktop apps will run on Windows 8.1 Update, and will suggest measures to take, if any, to get them ready.
The update takes 30 minutes to "several hours" to download, depending on the Internet connection, but it also requires a reboot, which can take from 20 minutes to an hour to complete, according to Microsoft's estimate. Microsoft recommends backing up a system's files and apps before applying the update, according to a help article.
The Windows 8.1 Update is described by Knowledge Base article KB 2919355. Microsoft required a "servicing-stack update" as a prerequisite for installing the update, which is described in Knowledge Base article KB 2919442.
Microsoft points out some known install issues that people may encounter in this help article. Users could be experience problems from missing or damaged files needed by Windows Update (error code 0x80073712), incompatible software drivers (error code 0x800F0923) or connection problems to the Windows Update servers (error code 0x800F0922).
from : http://redmondmag.com/articles/2014/06/10/windows-8-update-deadline.aspx
